Dear Mr. Hall:
I have been a customer of the Ford dealership in Anderson for 22 years. Three Taurus' and two Rangers later, I would go no place else to purchase a vehicle or for service.
The only problem we have ever had that required towing occurred in Greenville and we opted to have the vehicle towed to Anderson for a fuel pump replacement because the service department had always been so accommodating and dependable.
The third of the three Taurus' (a 2008 Limited Edition) developed an A/C problem in May of this year. The repair required the dash to be removed which made me very uneasy because I feared cosmetic damage and I have a "love affair" with this car.
True to form for the service department, there was no damage and try as I might I could find no evidence that the dash had been removed.
Alas, five months later the A/C failed again and we were in Myrtle Beach. Upon returning I brought the car in for repair. After diagnosis, I was told that during the previous repair, a small leak in the freon system was undetected. It was repaired at no charge.
I could have been told anything and could have incurred another expensive repair with little recourse, but as always the integrity of the service department was on display.
A special thank you is owed to Nathan Landers who has always been knowledgeable, accommodating, and patient. He is a credit to your organization as are all the people I have had the pleasure of dealing with. I never miss an opportunity to relate my satisfaction with Anderson Ford to my friends, many of which have had very dissimilar experiences with their dealerships.
We love your customer service, we have worked with Nathan before and knew this transaction would go very smooth with him. He makes you feel very comfortable.
It met my expectations. They did a good job, and they said it would take about an hour. It ended up taking about 30 or 35 minutes, so it was a lot quicker then I thought it was going to be.
It was great! The technician came out and spent some time with me to answer some questions so I think they went above and beyond.
It might have been the most pleasant car buying experience I have had. Our salesman Nathan Stracener was extremely knowledgable and pleasant.
Yes. I appreciate their help, and always their gracious service, and dependable service.